
Course Overview
This comprehensive course is designed to equip healthcare professionals - including physicians, nurses, and clinical pharmacists - with core soft skills and advanced communication frameworks essential for patient safety and clinical excellence. Over 14 dedicated sessions, participants will progress from inward emotional development to outward clinical action.
The curriculum addresses emotional intelligence (EI) as an internal battery that drives empathy, assertiveness, and critical thinking. It provides evidence-based communication protocols, such as the SPIKES framework for breaking bad news, the ISBAR/SBAR models for clinical handovers, and Motivational Interviewing (MI) using the OARS framework to encourage positive patient behavioral change. Additionally, the course tackles systemic, cultural, and language barriers, focuses heavily on clinical error mitigation, and emphasizes multidisciplinary integration to engage patients' families effectively, particularly within high-stress settings like the Intensive Care Unit (ICU).
Training needs
- Standardizing handovers to reduce wrong-patient/wrong-dose errors.
- Boosting confidence when delivering bad news.
- Utilizing active listening to uncover hidden patient medical histories.
- Replacing directive counseling with motivational techniques.
- Teaching teams to support distressed families during critical care.
- Providing emotional resilience tools to maintain quality care.
Smart Objectives
- By the end of the training course, participants will be able to utilize emotional self-awareness and regulation techniques to reduce personal distress and mitigate professional burnout in high-pressure environments.
- Within the course duration, participants will correctly apply the OARS framework and Importance Ruler in motivational patient interviews to facilitate behavioral change and drive clinical compliance.
- By the conclusion of the program, learners will demonstrate the ability to deliver sensitive diagnoses confidently using the structured SPIKES protocol in simulated clinical case studies.
- Upon completing the course, participants will minimize handover communication failures by executing clinical shift transitions according to the structured ISBAR methodology.
- By the final session, participants will be able to apply the ""VALUE"" mnemonic checklist and the ""A2F Bundle"" framework to effectively engage families of critically ill patients during ICU transitions.
Outcomes
- By the end of this course, participants will be able to:
- Analyze and Cultivate Empathy: Diagnose the systemic decline of empathic capacity and bridge the ""Empathy-Assertiveness Nexus"" to set healthy professional boundaries.
- Practice Active & Critical Listening: Conduct comprehensive clinical and medication reviews to uncover hidden risks, cognitive biases (e.g., confirmation bias), and avoid diagnostic errors.
- Deliver Compassionate Care under Crisis: Adapt communication styles to Middle Eastern cultural contexts, respecting family involvement, social diversity, and patient autonomy.
- Mitigate Medical Errors: Identify the primary locations and categories of communication failures in clinical settings and safely report near-misses.
- Foster Interprofessional Teamwork: Collaborate seamlessly within a multidisciplinary team (intensivists, nurses, liaisons, social workers) to manage complex patient conditions and transitional care.
- Recognize and mitigate the risk factors associated with Post-Intensive Care Syndrome (PICS) for both patients and their families.
- Teacher: Site Owner









